Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how go92 ("go92", "we", "us" or "our") collects, uses, stores, shares and protects the personal information of users ("you" or "your") who access or interact with the go92 platform at https://go92.cam (the "Platform").

go92 is an English-language information platform providing educational content on online sports betting and casino gaming for users in Pakistan, including players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to handling personal information responsibly, transparently and in accordance with applicable data protection principles.

By accessing the Platform, creating an account or otherwise interacting with go92, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.

2. Definitions

In this Policy, the following terms have the meanings set out below:

3. Personal Data We Collect

go92 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity & Contact Data

When you register an account, we collect your full name, email address, date of birth and, where required for verification, a copy of your government-issued identity document such as a Pakistani CNIC or passport. This information is used to create and manage your account and to verify your eligibility to use the Platform.

3.2 Technical & Usage Data

When you browse the Platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages and other clickstream data. This information is collected to maintain Platform performance, security and to improve user experience.

3.3 Communication Data

If you contact go92 via email or live chat, we retain records of that correspondence, including the content of your messages and any information you choose to provide. This data is used to respond to your enquiries and to maintain a record of support interactions.

3.4 Preference & Behavioural Data

We may collect information about your Platform preferences — such as your preferred content categories, language settings and notification choices — as well as anonymised or aggregated behavioural data about how users interact with features on the Platform. This data is used to personalise your experience and to improve our content.

4. How We Collect Personal Data

go92 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing forms, contacting support or updating your profile settings.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, via cookies, web beacons, server logs and similar technologies.
• Third-party sources: In limited circumstances, we may receive data about you from third-party service providers, such as analytics platforms, identity verification services or fraud-prevention tools.
• User-generated content: Any information you voluntarily submit, share or publish through Platform features such as feedback forms or support tickets.

5. Purposes of Data Processing

go92 processes personal data only for specific, explicit and legitimate purposes. The table below sets out the primary purposes for which we use your data:

6. Legal Bases for Processing

Where applicable data protection law requires a lawful basis for processing personal data, go92 relies on the following bases:

• Contractual necessity: Processing required to perform the contract between you and go92 — including account creation, service delivery and customer support.
• Legitimate interests: Processing carried out in pursuit of go92's legitimate interests, such as maintaining Platform security, preventing fraud and improving our services — provided such interests are not overridden by your fundamental rights and freedoms.
• Legal obligation: Processing required to comply with a legal obligation to which go92 is subject, including disclosure to competent authorities where required by law.
• Consent: Where we rely on your consent as the legal basis — for example, for optional marketing communications — you may withdraw that consent at any time by contacting us or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

go92 does not sell, rent or trade your personal data to any third party. We may, however, share your personal information with the following categories of recipients in the circumstances described below:

7.1 Service Providers

We engage trusted third-party service providers — such as cloud hosting providers, analytics platforms, customer support tools and security services — to assist in operating the Platform. These providers act as Data Processors and are contractually required to process your data only on our instructions and to implement appropriate security measures.

7.2 Identity Verification Services

Where account verification is required, we may share identity information with third-party KYC (Know Your Customer) or age-verification service providers. These services process your data solely for the purpose of verifying your identity and eligibility.

7.3 Legal & Regulatory Authorities

go92 may disclose personal data to law enforcement agencies, courts, regulatory authorities or other competent bodies where required to do so by applicable law, legal process or binding order, or where necessary to protect the rights, property or safety of go92, its users or the public.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets or similar corporate transaction involving go92, personal data held by us may be transferred to the relevant third party as part of that transaction. We will notify affected users of any such transfer where required by law.

8. International Data Transfers

go92 may transfer personal data to service providers or systems located outside your country of residence, including outside Pakistan. Where such transfers occur, we take appropriate steps to ensure that your personal data is afforded an equivalent level of protection as it would receive in the jurisdiction of collection.

These steps may include relying on standard contractual clauses, adequacy decisions by relevant data protection authorities, or other recognised transfer mechanisms. If you require further information about the specific safeguards in place for international data transfers, please contact us using the details provided in Section 16.

9. Data Retention

go92 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as set out in Section 5, or for as long as is required by applicable law or legitimate business necessity.

In general terms, the following retention principles apply:

• Account data is retained for the duration of the account relationship and for a defined period thereafter as required for dispute resolution, fraud prevention and legal compliance.
• Support correspondence is retained for a period sufficient to resolve any outstanding matters and to satisfy applicable legal record-keeping requirements.
• Technical and usage data collected via cookies and analytics tools is typically retained for a shorter period, consistent with industry standard practices for the purpose concerned.
• Financial or transaction-related data may be retained for longer periods where required by applicable financial services or anti-money laundering legislation.

When data is no longer required, it is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

10. Cookies & Tracking Technologies

go92 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow us to recognise your browser, remember your preferences and collect aggregated usage data.

10.1 Types of Cookies We Use

10.2 Managing Cookies

You can manage or disable cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only certain types of cookies, or delete existing cookies. Please note that disabling strictly necessary cookies may affect the functionality of the Platform.

For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation. Cookie preferences set in one browser or device are not automatically applied to other browsers or devices.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that go92 holds about you. To exercise any of these rights, please contact us using the details in Section 16. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

12. Children's Privacy

The go92 Platform is intended exclusively for adults aged 18 years or older — or such higher minimum age as is required by the operator or the laws of the applicable jurisdiction. go92 does not knowingly collect personal data from individuals under the age of 18.

If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete that data. If you have reason to believe that a minor has provided personal data to go92, please contact us immediately at the address provided in Section 16.

13. Security Measures

go92 implements a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include, but are not limited to:

• Encryption of data in transit using Transport Layer Security (TLS) protocols.
• Encryption of sensitive data at rest using industry-standard cryptographic methods.
• Role-based access controls ensuring that personal data is accessible only to those personnel who require it to perform their duties.
• Regular security assessments, penetration testing and vulnerability scanning of Platform infrastructure.
• Incident response procedures for identifying, containing and reporting data breaches in accordance with applicable legal requirements.

While go92 takes reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security and are not liable for any breach that occurs despite our reasonable protective measures. You are responsible for maintaining the security of your account credentials and for notifying us promptly if you suspect unauthorised access.

14. Third-Party Links & Services

The Platform may contain references to or information about third-party operator platforms, including online sports betting and casino services. While go92 takes care in the content it publishes, we do not control and are not responsible for the privacy practices of any third-party website or service.

If you click on a link to a third-party platform or register with an Operator referenced on go92, you will be subject to that third party's own privacy policy and terms. go92 strongly encourages you to read the privacy policy of any third-party service before providing your personal information.

References to payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on the Platform are made in an educational context for Pakistani users only. These references do not create any data-processing relationship between go92 and those payment providers in connection with your use of this Platform.

15. Amendments to This Policy

go92 reserves the right to amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered users via email or Platform notification.

We encourage you to review this Policy periodically to stay informed about how go92 handles your personal data. Your continued use of the Platform following publication of any amendments constitutes your acknowledgement of the updated Policy. If you do not agree to the revised Policy, you must stop using the Platform.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way go92 handles your personal data, please contact our data team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.